Bug 96096 - Brother QL570 Label-Printer, CTRL+P dialog -> print preview is damaged
Summary: Brother QL570 Label-Printer, CTRL+P dialog -> print preview is damaged
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
3.5.0 release
Hardware: All Windows (All)
: medium minor
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Print-Dialog
  Show dependency treegraph
 
Reported: 2015-11-27 02:03 UTC by Thomas Mueller
Modified: 2022-10-19 13:41 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
So it looks with Brother QL570, damaged preview. (115.31 KB, image/jpeg)
2015-11-27 02:03 UTC, Thomas Mueller
Details
So it looks with any other than Brother QL570. (116.79 KB, image/jpeg)
2015-11-27 02:04 UTC, Thomas Mueller
Details
Template for testing (13.28 KB, application/vnd.oasis.opendocument.text-template)
2015-11-29 15:06 UTC, Buovjaga
Details

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Description Thomas Mueller 2015-11-27 02:03:05 UTC
Created attachment 120832 [details]
So it looks with Brother QL570, damaged preview.

If choose Brother QL570 Label-Printer, in CTRL+P dialog -> print preview is damaged. With other printers print preview is ok. Please see attached screen-shots.

I am using Windows 7 64-bit. Intel Core i5 Sandy Bridge processor.

Brother QL570 driver for testing you can download here:
-> http://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=lpql570eus
Comment 1 Thomas Mueller 2015-11-27 02:04:12 UTC
Created attachment 120833 [details]
So it looks with any other than Brother QL570.
Comment 2 tommy27 2015-11-27 05:42:01 UTC
there are many reports about issues between Brother printers and LibO...
see the long list: http://bit.ly/1MUEG4N
Comment 3 Buovjaga 2015-11-28 20:01:24 UTC
I installed the driver, but it seems I also need your example document. Otherwise I cannot confirm the problem (just normal text looks fine in the preview).

Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the document.
Comment 4 Thomas Mueller 2015-11-28 20:15:12 UTC
Here is the needed .ott file:

https://mega.nz/#!cUg3WZYK!rJU8XqsnEK-3sB1rbM8uFD8BgY9rU9ePgIEHn4WS6AM

Normal preview (icon) is allways working, only in CTRL+P dialog the preview is bad.
Comment 5 Buovjaga 2015-11-29 15:06:19 UTC
Created attachment 120877 [details]
Template for testing
Comment 6 Buovjaga 2015-11-29 15:08:51 UTC
Thanks, could confirm.

Win 7 Pro 64-bit Version: 5.2.0.0.alpha0+
Build ID: a7c3a2a9be83686657c06f37d521f9f6d2004ddd
Threads 4; Ver: Windows 6.1; Render: default; 
TinderBox: Win-x86@39, Branch:master, Time: 2015-11-28_04:39:18
Locale: fi-FI (fi_FI)

LibreOffice 3.5.0rc3 
Build ID: 7e68ba2-a744ebf-1f241b7-c506db1-7d53735
Comment 7 Thomas Mueller 2017-10-08 23:12:56 UTC
Bug is still present in Libre Office Writer 5.4.3 :(

Also most time Libre Office set the label to 12.7 x 62 mm length, so if you have a label with 35 x 62 mm then only first 12.7 mm will be printed on the label.

If save label 35x62mm to PDF and print from PDF-Reader, there is no problem.

Same issue with Dymo Labelwriter 400 and Brother QL-570 label printer -> on Dymo Labelwriter 400 LibreOffice set the label-size allways to label 30252 (28x89mm) and on Brother QL-570 allways to label-size 12.7x62mm. No matter what user will select in printer-driver-options.
Comment 8 QA Administrators 2018-10-17 02:49:26 UTC Comment hidden (obsolete)
Comment 9 Thomas Mueller 2018-10-17 10:22:47 UTC
Bug still here.

Version: 6.1.2.1 (x64)
Build-ID: 65905a128db06ba48db947242809d14d3f9a93fe
CPU-Threads: 4; BS: Windows 10.0; UI-Render: Standard; 
Gebietsschema: de-DE (de_DE); Calc: group threaded
Comment 10 QA Administrators 2019-10-18 02:39:21 UTC Comment hidden (obsolete)
Comment 11 QA Administrators 2021-10-18 03:48:57 UTC Comment hidden (obsolete)
Comment 12 Thomas Mueller 2022-10-19 13:41:52 UTC
Bug with Brother label printer is still there with Version 7.3.6.2 (x64, Windows 10).