Bug 137570 - LibreOffice Draw crashes on start, open or create
Summary: LibreOffice Draw crashes on start, open or create
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Draw (show other bugs)
Version:
(earliest affected)
7.0.2.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-10-18 07:26 UTC by Stéphane
Modified: 2021-05-29 04:53 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description Stéphane 2020-10-18 07:26:11 UTC
Description:
Draw crashes all LibreOffice windows on start, create or open document
* Start Draw from linux application menu => crash
* LibreOffice > create : select Draw > crash
* LibreOffice > open document > select file .odg (created with previous version on same computer) => crash
* Nautilus > select and open file .odg => crash

After crashing, a LibreOffice dialog shows documents that can be repaired/recovered (empty if new Draw and no other doc) : LibreOffice enter a crash/recover loop until i cancel the recover

No problem with Writer and Calc


Actual Results:
crash

Expected Results:
no crash


Reproducible: Always


User Profile Reset: No



Additional Info:
[Information automatically included from LibreOffice]
Locale: fr
Module: StartModule
[Information guessed from browser]
OS: Linux (All) / Debian 
OS is 64bit: yes
Comment 1 Julien Nabet 2020-10-18 10:45:05 UTC
Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps?
Also, do you use Gtk3, kde, other?
Comment 2 Timur 2020-10-29 10:31:07 UTC
User Profile Reset /delete: indicates it should be tried.
Comment 3 QA Administrators 2021-04-28 03:51:28 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2021-05-29 04:53:42 UTC
Dear Stéphane,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp